Atento SA is engaged in the provision of customer relationship management business process outsourcing services and solutions. The firm offers a portfolio of CRM BPO services, including customer care, sales, collections, back office, and technical support. The firm's activities are divided into three segments corresponding to its geographical presence in the world: Brazil, America, and EMEA. America includes subsidiaries in Latin America and EMEA in Spain, Colombia, and Marocco. Its services and solutions are delivered across multiple channels including digital (short message service (SMS), e-mail, chats, social media, and applications, among others) and voice, and are enabled by process design, technology, and intelligence functions. The firm also has client relationships across a range of industries working in sectors, such as telecommunications, banking and financial services, and multi-sector, which comprise the consumer goods, services, public administration, pay television, health
