source:[1] How AI-driven customer centricity can transform your engagement strategy - pharmaphorum (https://pharmaphorum.com/sales-marketing/how- ...)[2] How AI Helped Crafting Brand Cricut Cut Customer Service Wait Times Nearly 90% - Retail TouchPoints (https://www.retailtouchpoints.com/features/re ...)[3] Included Health Launches First-Of-Its-Kind Personalized AI Chatbot - HIT Consultant (https://hitconsultant.net/2025/12/11/included ...)